<?php

#Disable direct access.
if (!strcasecmp(basename($_SERVER['SCRIPT_NAME']), basename( __FILE__ ))) die ('kwaheri rafiki!');

$LANG = array ();

# Language identification in iso-639
$LANG['LANGUAGE'] = 'zh_cn';
//Word Name (english name)
$LANG['LANGUAGE_NAME'] = 'Simple Chinese';
//Native name of language (in the original language)
$LANG['LANGUAGE_NATIVE_NAME'] = 'Simple Chinese';
$LANG['DIRECTION'] = 'ltr';
$LANG['CODEPAGE'] = 'UTF-8';

########################################开始汉化内容##############################################
#login.tpl.php
$LANG['TITLE_LOGIN'] ='登录管理';
$LANG['CP'] = '管理员控制面板';
$LANG['LOGIN_H'] = 'http://www.bodait.com';
$LANG['LOGIN_T'] = 'bodait.com';
$LANG['LOGIN'] = '登&nbsp;&nbsp;录';

#header.inc.php
$LANG['TITLE_INDEX'] = '控制面板首页';
$LANG['HE_SYSTEM'] = 'osTicket - 客户支持系统';
$LANG['HE_AD']  = '管理面板';
$LANG['HE_ST'] = '员工面板';
$LANG['HE_MY'] = '我的首选项';
$LANG['HE_LOGOUT'] = '退出';
$LANG['HE_HELLO'] = '您好';

#profile.inc.php
$LANG['PRO_1'] = '我的帐户信息';
$LANG['PRO_2'] = '<h4>账户信息</h4>
                <em>Contact information.</em>';
$LANG['PRO_3'] = '用户名';
$LANG['PRO_4'] = '名字';
$LANG['PRO_5'] = '姓';
$LANG['PRO_6'] = 'Email地址';
$LANG['PRO_7'] = '电话号码';
$LANG['PRO_8'] = '分机号';
$LANG['PRO_9'] = '移动电话';
$LANG['PRO_10'] = '<em><strong>首选项</strong>: 首选设置.</em>';
$LANG['PRO_11'] = '时区';
$LANG['PRO_12'] = '选择时区';
$LANG['PRO_13'] = '夏令时';
$LANG['PRO_14'] = '遵守夏令时
                <em>(当前时间: <strong>';
$LANG['PRO_15'] = '每页最多显示条数';
$LANG['PRO_16'] = '系统默认';
$LANG['PRO_17'] = '每页';
$LANG['PRO_18'] = '自动刷新时间';
$LANG['PRO_19'] = '禁用';
$LANG['PRO_20'] = '(页面刷新分钟数.)';
$LANG['PRO_21'] = '默认签名';
$LANG['PRO_22'] = '你可以更改默认页面';
$LANG['PRO_23'] = '默认纸张大小';
$LANG['PRO_24'] = '纸张大小打印时使用PDF文档';
$LANG['PRO_25'] = '显示分配';
$LANG['PRO_26'] = '显示队列';
$LANG['PRO_27'] = '<strong>密码</strong>: 重新设置密码,需要提供当前密码和新密码.';
$LANG['PRO_28'] = '当前密码';
$LANG['PRO_29'] = '新密码';
$LANG['PRO_30'] = '再一次输入新密码';
$LANG['PRO_31'] = '<strong>签名</strong>: 可选签名用于发送Email.';
$LANG['PRO_32'] = '在回复时,签名是可选的.';
$LANG['PRO_33'] = '保存';
$LANG['PRO_34'] = '重置';
$LANG['PRO_35'] = '取消';

#settings-system.inc.php
$LANG['SET_1'] = '系统设置和首选项';
$LANG['SET_2'] = '<h4>系统设置和首选项</h4>
                <em><b>基本设置</b>: 离线模式将关闭客户入口，只允许超级用户 登入员工控制面板</em>';
$LANG['SET_3'] = '帮助状态';
$LANG['SET_4'] = '<b>在线</b>(启用)';
$LANG['SET_5'] = '<b>离线</b> (禁用)';
$LANG['SET_6'] = '帮助URL';
$LANG['SET_7'] = '帮助 名称/标题';
$LANG['SET_8'] = '默认部门';
$LANG['SET_9'] = '选择默认部门';
$LANG['SET_10'] = '默认Email模版';
$LANG['SET_11'] = '选择模版';
$LANG['SET_12'] = '默认页面行数';
$LANG['SET_13'] = '默认日志级别';
$LANG['SET_14'] = '清除日志';
$LANG['SET_15'] = '从不清除日志';
$LANG['SET_16'] = '密码重置';
$LANG['SET_17'] = '绑定员工session的IP';
$LANG['SET_19'] = '绑定员工IP,只有绑定的才可以登录';
$LANG['SET_20'] = '登录错误次数';
$LANG['SET_21'] = '次允许';
$LANG['SET_22'] = '分钟内.';
$LANG['SET_23'] = 'session过期时间';
$LANG['SET_24'] = '最大超时时间(分钟) (输入0禁用).';
$LANG['SET_25'] = '客户端错误次数';
$LANG['SET_26'] = '次允许';
$LANG['SET_27'] = '分钟内.';
$LANG['SET_28'] = '客户端session过期时间';
$LANG['SET_29'] = '最大超时时间(分钟) (输入0禁用).';
$LANG['SET_30'] = '<em><b>日期和时间选项</b>: 请参考 <a href="http://php.net/date" target="_blank">PHP手册</a> 支持的参数.</em>';
$LANG['SET_31'] = '时间格式';
$LANG['SET_32'] = '日期格式';
$LANG['SET_33'] = '日期和时间格式';
$LANG['SET_34'] = '天,日期和时间格式:';
$LANG['SET_35'] = '默认时区';
$LANG['SET_36'] = '选择默认时区';
$LANG['SET_37'] = '夏令时';
$LANG['SET_38'] = '遵守夏令时';
$LANG['SET_39'] = '保存';
$LANG['SET_40'] = '重置';

#apikeys.inc.php
$LANG['API_1'] = 'API密钥';
$LANG['API_2'] = '添加新的API密钥';
$LANG['API_3'] = '添加日期';
$LANG['API_4'] = 'API密钥';
$LANG['API_5'] = '状态';
$LANG['API_6'] = 'IP地址';
$LANG['API_7'] = '最后更新';
$LANG['API_8'] = '选择';
$LANG['API_9'] = '全选';
$LANG['API_10'] = '取消';
$LANG['API_11'] = '反选';
$LANG['API_12'] = '启用';
$LANG['API_13'] = '禁用';
$LANG['API_14'] = '删除';
$LANG['API_15'] = '请确认';
$LANG['API_16'] = '你想<b>启用</b>选择的API密钥吗?';
$LANG['API_17'] = '你想<b>禁用</b>选择的API密钥吗?';
$LANG['API_18'] = '你确定要删除选择的API密钥吗?</strong></font>
        <br><br>被删除的密钥不能恢复.';
$LANG['API_19'] = '请确认继续.';
$LANG['API_20'] = '不,取消';
$LANG['API_21'] = '是,我确定';

#apikey.inc.php
$LANG['APIK_1'] = 'API密钥';
$LANG['APIK_2'] = 'API密钥是根据IP地址自动生成的.';
$LANG['APIK_3'] = '状态';
$LANG['APIK_4'] = '启用';
$LANG['APIK_5'] = '禁用';
$LANG['APIK_6'] = 'IP地址';
$LANG['APIK_7'] = '删除和重新创建密钥';
$LANG['APIK_8'] = '<em><strong>启用服务:</strong>: 检测适用的API服务.</em>';
$LANG['APIK_9'] = 'Email通知';
$LANG['APIK_10'] = '启用</strong> Email通知.';
$LANG['APIK_11'] = '<em><strong>管理员注释</strong>: 内部注释.&nbsp;</em>';
$LANG['APIK_12'] = '重置';
$LANG['APIK_13'] = '取消';
$LANG['APIK_14'] = '添加';
$LANG['APIK_15'] = '保存';

#settings-tickets.inc.php settings.php?t=tickets
$LANG['T_1'] = 'Ticket设置和选项';
$LANG['T_2'] = '<h4>Ticket设置</h4>
                <em>全局设置</em>';
$LANG['T_3'] = 'Ticket IDs';
$LANG['T_4'] = '连续';
$LANG['T_5'] = '随机  <em>(推荐)</em>';
$LANG['T_6'] = '默认SLA';
$LANG['T_7'] = '默认优先';
$LANG['T_8'] = '最大<b>打开</b> Tickets';
$LANG['T_9'] = '每 email/用户. <em>(帮助你防止垃圾邮件 - 输入0禁用)</em>';
$LANG['T_10'] = 'Ticket自动锁定时间';
$LANG['T_11'] = '锁定ticket活动(分钟) - 输入0禁用';
$LANG['T_12'] = '网络优先';
$LANG['T_13'] = '允许用户设置优先';
$LANG['T_14'] = 'Email优先';
$LANG['T_15'] = '当优先级可用时设置Email';
$LANG['T_16'] = '显示相关Tickets';
$LANG['T_17'] = '登录后显示所有相关 - 未登录只能显示一个';
$LANG['T_18'] = '显示内部注释';
$LANG['T_19'] = '显示内部的';
$LANG['T_20'] = '可点击的URLs';
$LANG['T_21'] = '可以点击的URL将显示';
$LANG['T_22'] = '验证码';
$LANG['T_23'] = '在创建时启用.<em>(需要GD库)</em>';
$LANG['T_24'] = '未解决的Tickets';
$LANG['T_25'] = '自动分配未解决的';
$LANG['T_26'] = '指定分配Tickets';
$LANG['T_27'] = '显示分配的列表';
$LANG['T_28'] = '回答Tickets';
$LANG['T_29'] = '显示回答的列表';
$LANG['T_30'] = 'Ticket系统日志';
$LANG['T_31'] = '日志作为内部注释';
$LANG['T_32'] = '员工身份隐藏';
$LANG['T_33'] = "隐藏员工名字";
$LANG['T_34'] = '<em><b>附件</b>:  大小设置主要限制上传.</em>';
$LANG['T_35'] = '允许附件';
$LANG['T_36'] = '<em>(全局设置)</em>';
$LANG['T_37'] = 'Email附件';
$LANG['T_38'] = '接受邮件文件';
$LANG['T_39'] = '在线附件';
$LANG['T_40'] = '允许web上传';
$LANG['T_41'] = '只有经过身份验证的用户允许. <em>(用户必须登录后才能上传)</em>';
$LANG['T_42'] = '用户最大上传数';
$LANG['T_43'] = '<em>(用户允许同时上传的文件数)</em>';
$LANG['T_44'] = '员工最大文件上传数';
$LANG['T_45'] = '<em>(员工允许同时上传的文件数)</em>';
$LANG['T_46'] = '文件大小';
$LANG['T_47'] = '字节';
$LANG['T_48'] = '系统最大';
$LANG['T_49'] = '回复文件';
$LANG['T_50'] = 'Email发送附件给用户';
$LANG['T_51'] = '<strong>允许文件类型</strong>: 限制允许的文件类型';
$LANG['T_52'] = '<em>允许使用逗号作为文件分隔名,例如:.doc, .pdf. <b><i>.*</i></b></em>';
$LANG['T_53'] = '保存';
$LANG['T_54'] = '重置';

#settings-emails.inc.php settings.php?t=emails
$LANG['E_1'] = 'Email设置';
$LANG['E_2'] = '<h4>Email设置</h4>
                <em>注意,全局设置设置可能被覆盖.</em>';
$LANG['E_3'] = '系统默认Email';
$LANG['E_4'] = '选择';
$LANG['E_5'] = '默认消息Email';
$LANG['E_6'] = '使用默认系统Email';
$LANG['E_7'] = "管理员Email";
$LANG['E_8'] = "系统管理员Email";
$LANG['E_9'] = '<em><strong>接收Email</strong>: 必须进行一些必要设置.</em>';
$LANG['E_10'] = 'Email协议';
$LANG['E_11'] = '启用POP/IMAP';
$LANG['E_12'] = '启用 Auto-Cron <em>(不推荐)</em>';
$LANG['E_13'] = '启用通知 &nbsp;&nbsp;<em>(你可以远程接收到)</em>';
$LANG['E_14'] = '带原文的回复';
$LANG['E_15'] = '<em>(在回复下面)</em>';
$LANG['E_16'] = '回复标签';
$LANG['E_17'] = '<em><strong>外部Email</strong>: 默认Email只能接收外部信息</em>';
$LANG['E_18'] = '默认外部Email';
$LANG['E_19'] = '无: 使用PHP的mail函数';
$LANG['E_20'] = '保存';
$LANG['E_21'] = '重置';
$LANG['E_22'] = 'Email通知';

#settings-kb.inc.php settings.php?t=kb
$LANG['KB_1'] = '问题库设置';
$LANG['KB_2'] = '<h4>问题库</h4><em>禁用客户端接口</em>';
$LANG['KB_3'] = '状态';
$LANG['KB_4'] = '启用&nbsp;<em>(客户端接口)</em>';
$LANG['KB_5'] = '签名';
$LANG['KB_6'] = '启用&nbsp;<em></em>';
$LANG['KB_7'] = '保存';
$LANG['KB_8'] = '重置';

#settings-autoresp.inc.php settings.php?t=autoresp
$LANG['AUO_1'] = '自动回复设置';
$LANG['AUO_2'] = '<h4>自动回复</h4>
                <em>全局设置 - 可以禁用部门或Email等级.</em>';
$LANG['AUO_3'] = '新问题';
$LANG['AUO_4'] = '启用';
$LANG['AUO_5'] = '禁用';
$LANG['AUO_6'] = '自动回复包括IP检测';
$LANG['AUO_7'] = '通过新问题';
$LANG['AUO_8'] = '回答一个问题会发送消息通知 (员工可以覆盖)';
$LANG['AUO_9'] = '新消息';
$LANG['AUO_10'] = '确认发送新消息可以附加到新问题';
$LANG['AUO_11'] = '过期消息';
$LANG['AUO_12'] = '默认';
$LANG['AUO_13'] = '保存';
$LANG['AUO_14'] = '重置';

#settings-alerts.inc.php
$LANG['AL_1'] = '通知和警告';
$LANG['AL_2'] = '通知发送给员工的消息';
$LANG['AL_3'] = '<em><b>新警告</b>: 发送新问题</em>';
$LANG['AL_4'] = '状态';
$LANG['AL_5'] = '启用';
$LANG['AL_6'] = '禁用';
$LANG['AL_7'] = '管理员Email';
$LANG['AL_8'] = '部门管理';
$LANG['AL_9'] = '部门成员 <em></em>';
$LANG['AL_10'] = '<em><b>新的消息</b>: 用户发出一个新的消息</em>';
$LANG['AL_11'] = '过期回答';
$LANG['AL_12'] = '分配员工';
$LANG['AL_13'] = '部门管理 <em></em>';
$LANG['AL_14'] = '<em><b>新的内部消息</b>: 发送一个新的内部消息.</em>';

$LANG['AL_16'] = '团队队长 <em>(对成员分配)</em>';
$LANG['AL_17'] = '团队成员 <em></em>';
$LANG['AL_18'] = '<em><b>传递信息</b>: 向员工发送传递信息.</em>';
$LANG['AL_19'] = '指定 成员/团队';

$LANG['AL_21'] = '<em><b>过期消息</b>: 管理员收到邮件.</em>';

$LANG['AL_24'] = '<b>系统消息</b>: 默认启用,错误将发送给管理员';
$LANG['AL_25'] = '系统错误';
$LANG['AL_26'] = 'SQL错误';
$LANG['AL_27'] = '登录超时错误';
$LANG['AL_28'] = '保存';
$LANG['AL_29'] = '重置';
$LANG['AL_30'] = '<em><b>分配消息</b>: 发送给员工信息.</em>';

#syslogs.inc.php  logs.php
$LANG['LOG_1'] = '系统日志';
$LANG['LOG_2'] = '日期范围';
$LANG['LOG_3'] = '从';
$LANG['LOG_4'] = '到';
$LANG['LOG_5'] = '类型';
$LANG['LOG_6'] = '全部';
$LANG['LOG_7'] = '错误';
$LANG['LOG_8'] = '警告';
$LANG['LOG_9'] = '调试';
$LANG['LOG_10'] = '确定';
$LANG['LOG_11'] = '日志标题';
$LANG['LOG_12'] = '日志类型';
$LANG['LOG_13'] = '日志日期';
$LANG['LOG_14'] = 'IP地址';
$LANG['LOG_15'] = '选择';
$LANG['LOG_16'] = '全选';
$LANG['LOG_17'] = '取消';
$LANG['LOG_18'] = '反选';
$LANG['LOG_19'] = '删除选中';
$LANG['LOG_20'] = '请确认';
$LANG['LOG_21'] = '你确定要删除选中日志?';
$LANG['LOG_22'] = '删除后不能恢复';
$LANG['LOG_23'] = '确认继续';
$LANG['LOG_24'] = '取消';
$LANG['LOG_25'] = '确定';

#helptopic.inc.php (manage menu add)
$LANG['HP_28'] = '保存';
$LANG['HP_29'] = '添加主题';
$LANG['HP_30'] = '更新帮助主题';
$LANG['HP_31'] = '添加新帮助';
$LANG['HP_1'] = '帮助主题';
$LANG['HP_2'] = '帮助主题信息';
$LANG['HP_3'] = '主题';
$LANG['HP_4'] = '状态';
$LANG['HP_5'] = '启用';
$LANG['HP_6'] = '禁用';
$LANG['HP_7'] = '类型';
$LANG['HP_8'] = '公开';
$LANG['HP_9'] = '私有/内部';
$LANG['HP_10'] = '上一级主题';
$LANG['HP_11'] = '选择主题';
$LANG['HP_12'] = '可选';
$LANG['HP_13'] = '新问答选项';
$LANG['HP_14'] = '优先级';
$LANG['HP_15'] = '选择优先级';
$LANG['HP_16'] = '部门';
$LANG['HP_17'] = '选择部门';
$LANG['HP_18'] = 'SLA计划';
$LANG['HP_19'] = '默认部门';
$LANG['HP_20'] = '覆盖部门SLA';
$LANG['HP_21'] = '自动分配';
$LANG['HP_22'] = '未分类';
$LANG['HP_23'] = '自动回复';
$LANG['HP_24'] = '<strong>禁用</strong> 对这个主题自动回复 (覆盖部门设置)';
$LANG['HP_25'] = '<em><strong>管理员备注</strong>: 内部帮助主题.&nbsp;</em>';
$LANG['HP_26'] = '重置';
$LANG['HP_27'] = '取消';

#helptopics.inc.php manage
$LANG['HPM_1'] = '帮助主题';
$LANG['HPM_2'] = '添加新帮助主题';
$LANG['HPM_3'] = '帮助主题';
$LANG['HPM_4'] = '状态';
$LANG['HPM_5'] = '类型';
$LANG['HPM_6'] = '优先级';
$LANG['HPM_7'] = '部门';
$LANG['HPM_8'] = '最后更新';
$LANG['HPM_9'] = '启用';
$LANG['HPM_10'] = '禁用';
$LANG['HPM_11'] = '删除';
$LANG['HPM_12'] = '请确认';
$LANG['HPM_13'] = '你想<b>启用</b>选择的帮助主题?';
$LANG['HPM_14'] = '你想<b>禁用</b>选择的帮助主题?';
$LANG['HPM_15'] = '<font color="red"><strong>你确定要删除选择的帮助主题?</strong></font>
        <br><br>删除主题不能恢复.
    </p>
    <div>请确认继续.</div>';
$LANG['HPM_16'] = '取消';
$LANG['HPM_17'] = '确定';
$LANG['HPM_18'] = '全选';
$LANG['HPM_19'] = '取消';
$LANG['HPM_20'] = '反选';

#filter.inc.php  add page
$LANG['FIL_39'] ='更新过滤';
$LANG['FIL_42'] = '添加';
$LANG['FIL_41'] ='添加新过滤';
$LANG['FIL_40'] = '保存';

$LANG['FIL_1'] = 'Email过滤';
$LANG['FIL_2'] = '过滤是按照顺序的';
$LANG['FIL_3'] = '过滤名';
$LANG['FIL_4'] = '执行排序';
$LANG['FIL_5'] = '<strong>停止</strong> ';
$LANG['FIL_6'] = '过滤状态';
$LANG['FIL_7'] = '启用';
$LANG['FIL_8'] = '禁用';
$LANG['FIL_9'] = '目标';
$LANG['FIL_10'] = '选择';
$LANG['FIL_11'] = '<strong>过滤规则</strong>: 规则是基于标准的应用';
$LANG['FIL_12'] = '匹配的规则';
$LANG['FIL_13'] = '全部匹配';
$LANG['FIL_14'] = '任何匹配';
$LANG['FIL_15'] = '不区分大小写';
$LANG['FIL_16'] = '选择';
$LANG['FIL_17'] = '<strong>过滤操作</strong>';
$LANG['FIL_18'] = '拒收Ticket';
$LANG['FIL_20'] = '所有被忽略';
$LANG['FIL_21'] = '回复Email';
$LANG['FIL_22'] = '<strong>使用</strong> 回复Email <em>(如果存在)</em>';
$LANG['FIL_23'] = '自动回答';
$LANG['FIL_24'] = '<strong>禁用</strong> 自动回复. <em>(覆盖部门设置)</em>';
$LANG['FIL_25'] = '回复';
$LANG['FIL_26'] = '无';
$LANG['FIL_27'] = '自动回复';
$LANG['FIL_28'] = '部门';
$LANG['FIL_29'] = '默认';
$LANG['FIL_30'] = '优先级';
$LANG['FIL_31'] = '覆盖部门优先级';
$LANG['FIL_32'] = 'SLA计划';
$LANG['FIL_33'] = '覆盖SLA优先级';
$LANG['FIL_34'] = '自动分配';
$LANG['FIL_35'] = '未分类';
$LANG['FIL_36'] = '<em><strong>管理员消息</strong>: 内部注释.&nbsp;</em>';
$LANG['FIL_37'] = '重置';
$LANG['FIL_38'] = '取消';

#filters.inc.php 管理页面
$LANG['FILT_1'] = '过滤';
$LANG['FILT_2'] = '新建过滤器';
$LANG['FILT_3'] = '姓名';
$LANG['FILT_4'] = '状态';
$LANG['FILT_5'] = '排序';
$LANG['FILT_6'] = '规则';
$LANG['FILT_7'] = '目标';
$LANG['FILT_8'] = '加入日期';
$LANG['FILT_9'] = '最后更新';
$LANG['FILT_10'] = '启用';
$LANG['FILT_11'] = '禁用';
$LANG['FILT_12'] = '删除';
$LANG['FILT_13'] = '请确认';
$LANG['FILT_14'] = '你想<b>启用</b>选择的过滤器吗?';
$LANG['FILT_15'] = '你想<b>禁用</b>选择的过滤器吗?';
$LANG['FILT_16'] = '你想删除选择的过滤器吗?</strong></font>
        <br><br>删除后将无法恢复.
    </p>
    <div>确认后继续.</div>';
$LANG['FILT_17'] = '取消';
$LANG['FILT_18'] = '确定';
$LANG['FILT_19'] = '全选';
$LANG['FILT_20'] = '取消';
$LANG['FILT_21'] = '反选';
$LANG['FILT_22'] = '选择';

#slaplan.inc.php add
$LANG['SL_1'] = '更新SLA计划';
$LANG['SL_2'] = '保存';
$LANG['SL_3'] = '添加新SLA';
$LANG['SL_4'] = '添加计划';
$LANG['SL_5'] = '服务协议';
$LANG['SL_6'] = 'Tickets是在计划范围内必须遵守';
$LANG['SL_7'] = '姓名';
$LANG['SL_8'] = '宽限期';
$LANG['SL_9'] = '小时';
$LANG['SL_10'] = '状态';
$LANG['SL_11'] = '启用';
$LANG['SL_12'] = '禁用';
$LANG['SL_13'] = '优先升级';
$LANG['SL_14'] = '<strong>启用</strong> 优先升级';
$LANG['SL_15'] = '过期提示';
$LANG['SL_16'] = '<strong>禁用</strong> 过期警告提示. <em>(覆盖全局设置)</em>';
$LANG['SL_17'] = '<em><strong>管理员注释</strong>: 内部注释.&nbsp;</em>';
$LANG['SL_18'] = '重置';
$LANG['SL_19'] = '取消';

#slaplans.inc.php sla管理
$LANG['SLA_1'] = '服务协议';
$LANG['SLA_2'] = '添加新SLA计划';
$LANG['SLA_3'] = '姓名';
$LANG['SLA_4'] = '状态';
$LANG['SLA_5'] = '宽限期 (hrs)';
$LANG['SLA_6'] = '添加日期';
$LANG['SLA_7'] = '最后更新';
$LANG['SLA_8'] = '你想<b>启用</b> 选择SLA计划?';
$LANG['SLA_9'] = '你想<b>禁用</b> 选择SLA计划?';
$LANG['SLA_10'] = '你确定要删除SLA计划?</strong></font>
    </p>
    <div>请确认继续.</div>';

#emails.inc.php 管理
$LANG['EM_1'] = 'Email地址';
$LANG['EM_2'] = '添加Email';
$LANG['EM_3'] = 'Email';
$LANG['EM_4'] = '优先级';
$LANG['EM_5'] = '部门';
$LANG['EM_6'] = '新建时间';
$LANG['EM_7'] = '最近更新';
$LANG['EM_8'] = '删除';
$LANG['EM_9'] = '你确定要删除选择的Email?</strong></font>
        <br><br>删除后不能恢复.
    </p>
    <div>请确认后继续.</div>';
    
#email.inc.php add
$LANG['EMA_1'] = 'Email地址';
$LANG['EMA_2'] = '<em><strong>Email信息</strong>: 登录是可选的,但是必须启用IMAP/POP或SMTP协议.</em>';

$LANG['EMA_4'] = 'Email名称';
$LANG['EMA_5'] = '登录用户名';
$LANG['EMA_6'] = '登录密码';
$LANG['EMA_7'] = '<em><strong>邮件帐号</strong>: 可选接收邮箱';
$LANG['EMA_8'] = '主机';
$LANG['EMA_9'] = '端口';
$LANG['EMA_10'] = '协议';
$LANG['EMA_11'] = '选择邮箱协议';
$LANG['EMA_12'] = '加密方式';
$LANG['EMA_13'] = '刷新频率';
$LANG['EMA_14'] = '间隔时间(分钟)';
$LANG['EMA_15'] = '邮件提取';
$LANG['EMA_16'] = '最大提取数';
$LANG['EMA_17'] = '优先级';
$LANG['EMA_18'] = '选择优先';
$LANG['EMA_19'] = '新部门';
$LANG['EMA_20'] = '选择部门';
$LANG['EMA_21'] = '自动回答';
$LANG['EMA_22'] = '<strong>禁用</strong> 自动回复新问题. 覆盖全局设置';
$LANG['EMA_23'] = '获取Email';
$LANG['EMA_24'] = '移动到';
$LANG['EMA_25'] = '文件夹';
$LANG['EMA_26'] = '删除Email';
$LANG['EMA_27'] = '无操作(不推荐)
              <br><em>移动Email到备份文件(推荐).</em>';
$LANG['EMA_28'] = 'SMTP设置</strong>: 当启用<b>Email帐号</b> 我们使用SMTP协议,不使用PHP的mail函数发送邮件';
$LANG['EMA_29'] = 'SMTP主机';
$LANG['EMA_30'] = 'SMTP端口';
$LANG['EMA_31'] = '启用身份验证?';
$LANG['EMA_32'] = '是';
$LANG['EMA_33'] = '否';
$LANG['EMA_34'] = '允许标题欺骗?';
$LANG['EMA_35'] = '允许EMail标题欺骗<em>(仅仅用于发送)</em>';
$LANG['EMA_36'] = '内部注释</strong>:管理员备注';
$LANG['EMA_37'] ='更新';
$LANG['EMA_38'] ='保存';
$LANG['EMA_39'] ='添加';
$LANG['EMA_40'] ='提交';

#banlist.inc.php 管理
$LANG['BAN_1'] = '禁用Email地址';
$LANG['BAN_2'] = '查询';
$LANG['BAN_3'] = '搜索';
$LANG['BAN_4'] = '禁用新Email';
$LANG['BAN_5'] = 'Email地址';
$LANG['BAN_6'] = '禁用状态';
$LANG['BAN_7'] = '添加日期';
$LANG['BAN_8'] = '最后更新';
$LANG['BAN_9'] = '你想<b>启用</b>选择的Email?';
$LANG['BAN_10'] = '你想<b>禁用</b>选择的Email?';
$LANG['BAN_11'] = '你想删除选择的Email?';
$LANG['BAN_12'] = '请确认继续';

#banRULE.inc.php add
$LANG['BA_1'] = '更新禁用设置';
$LANG['BA_2'] = '更新';
$LANG['BA_3'] ='添加新禁用列表';
$LANG['BA_4'] = '添加';
$LANG['BA_5'] = '管理禁用列表';
$LANG['BA_6'] = 'Email必须有效';
$LANG['BA_7'] = '过滤名称';
$LANG['BA_8'] = '禁止状态';
$LANG['BA_9'] = '内部注释</strong>: 管理员备注';

#templates.inc.php 管理
$LANG['TMPL_1'] = 'Email模板';
$LANG['TMPL_2'] = '添加新模板';
$LANG['TMPL_3'] = '是否使用';
$LANG['TMPL_4'] = '你想<b>启用</b> 选择的模板吗?';
$LANG['TMPL_5'] = '你想<b>禁用</b> 选择的模板吗?';
$LANG['TMPL_6'] = '你想删除选择的模板吗?';
$LANG['TMPL_6'] ='删除后不能恢复.';

#template.inc.php ADD
$LANG['TMP_1'] = '更新模板';
$LANG['TMP_2'] = '添加新模板';
$LANG['TMP_3'] = '添加模板';
$LANG['TMP_4'] = 'Email模板';
$LANG['TMP_5'] = '模板信息';
$LANG['TMP_6'] = '语言';
$LANG['TMP_7'] = 'English (US)';
$LANG['TMP_8'] = '模板消息</strong>: 单击编辑';
$LANG['TMP_9'] = '复制模板';
$LANG['TMP_10'] = '选择';
$LANG['TMP_11'] = '选择一个已存在模板';
$LANG['TMP_12'] = '管理员备注</strong>: 内部注释';

#SCP/emailtest.php emailtest.php
$LANG['ETEST_1'] = '测试发送Email';
$LANG['ETEST_2'] = 'Email发送取决于你的服务器 (php.ini) 和Email SMTP配置';
$LANG['ETEST_3'] = '选择Email';
$LANG['ETEST_4'] = '主题';
$LANG['ETEST_5'] = '内容</strong>: 发送Email消息';
$LANG['ETEST_6'] = '发送邮件';
$LANG['FROM'] = '发件人';
$LANG['X_1'] = '内容不能为空';
$LANG['X_2'] = '必须选择一个邮箱地址';
$LANG['X_3'] = '收件人不能为空';
$LANG['X_4'] = '主题不能为空';
$LANG['X_5'] = '测试邮件';
$LANG['X_6'] = '测试邮件发送成功';
$LANG['X_7'] = '发送错误,重试一次';
#directory.inc.php 
$LANG['STA_1'] = '员工面板';
$LANG['STA_2'] = '所有部门';
$LANG['STA_3'] = '姓名';
$LANG['STA_4'] = '部门';
$LANG['STA_5'] = 'Email地址';
$LANG['STA_6'] = '电话号码';
$LANG['STA_7'] = '区号';
$LANG['STA_8'] = '手机号码';
$LANG['X_8'] = '没有信息!';
$LANG['X_9'] = '筛选';
#staffmembers.inc.php staff member
$LANG['STAF_1'] = '所有分组';
$LANG['STAF_2'] = '所有团队';
$LANG['STAF_3'] = '应用';
$LANG['STAF_4'] = '添加新员工';
$LANG['STAF_5'] = '用户名';
$LANG['STAF_6'] = '状态';
$LANG['STAF_7'] = '分组';
$LANG['STAF_8'] = '部门';
$LANG['STAF_9'] = '创建时间';
$LANG['STAF_10'] = '最后登录';
$LANG['STAF_11'] = '锁定';
$LANG['STAF_12'] = '你想<b>启用</b> (解锁) 选择的员工吗?';
$LANG['STAF_13'] = '你想<b>禁用</b> (锁定) 选择的员工吗?
        <br><br>锁定用户不能登录到员工面板';
$LANG['STAF_14'] = '你确定要删除员工';
$LANG['STAF_15'] = '删除后将不能恢复';

#staff.inc.php add
$LANG['ST_1'] = '更新员工';
$LANG['ST_2'] = '保存';
$LANG['ST_3'] = '添加';
$LANG['ST_4'] = '添加';
$LANG['ST_5'] = '员工帐号';
$LANG['ST_6'] = '用户信息';
$LANG['ST_7'] = '用户名';
$LANG['ST_8'] = '名字';
$LANG['ST_9'] = '姓';
$LANG['ST_10'] = 'Email地址';
$LANG['ST_11'] = '电话号码';
$LANG['ST_12'] = '区号';
$LANG['ST_13'] = '手机号码';
$LANG['ST_13A'] = '账户密码';
$LANG['ST_14'] = '密码';
$LANG['ST_15'] = '重复密码';
$LANG['ST_16'] = '强制更换新密码';
$LANG['ST_17'] = '强制</strong> 下次登录后生效';
$LANG['X_12'] = '重置密码,输入新的密码';
$LANG['ST_18'] = '员工签名</strong>: 签名是可选的,用于邮件发送';
$LANG['ST_19'] = '签名在回复时使用';
$LANG['ST_20'] = '账户状态和设置</strong>: 部门和分组控制权限';
$LANG['ST_21'] = '账户类型';
$LANG['ST_22'] = '管理员';
$LANG['ST_23'] = '员工';
$LANG['ST_24'] = '账户状态';
$LANG['ST_25'] = '启用';
$LANG['ST_26'] = '锁定';
$LANG['ST_27'] = '分配组';
$LANG['ST_28'] = '选择组';
$LANG['ST_29'] = '初始化部门';
$LANG['ST_30'] = '选择部门';
$LANG['ST_31'] = '员工时区';
$LANG['ST_32'] = '选择';
$LANG['ST_33'] = '夏令时';
$LANG['ST_34'] = '遵循夏令时
                <em>(当前时间';
$LANG['ST_35'] = '限制访问';
$LANG['ST_36'] = '限制后只能访问受限部分';
$LANG['ST_37'] = '目录列表';
$LANG['ST_38'] = '显示列表';
$LANG['ST_39'] = '离线模式';
$LANG['ST_40'] = '员工离线模式. (<i>无提示信息</i>)';
$LANG['ST_41'] = '<em><strong>分配团队</strong>: 员工可以分配到团队. </em>';
$LANG['ST_42'] = '管理员信息</strong>: 内部注释所有管理员可见';

#teams.inc.php 管理
$LANG['TEAM_1'] = '团队';
$LANG['TEAM_2'] = '添加新团队';
$LANG['TEAM_3'] = '团队名称';
$LANG['TEAM_4'] = '状态';
$LANG['TEAM_5'] = '成员';
$LANG['TEAM_6'] = '团队主管';
$LANG['TEAM_7'] = '创建时间';
$LANG['TEAM_8'] = '更新时间';
$LANG['TEAM_9'] = '你想<b>启用</b> 团队?';
$LANG['TEAM_10'] = '你想<b>禁用</b>团队?';
$LANG['TEAM_11'] = '你想删除团队?';
$LANG['TEAM_12'] = '删除后不能恢复';
$LANG['X_13'] = '更新信息成功';
#team.inc.php add
$LANG['TEA_1'] = '更新团队';
$LANG['TEA_2'] = '保存';
$LANG['TEA_3'] = '添加新团队';
$LANG['TEA_4'] = '创建团队';
$LANG['TEA_5'] = '团队';
$LANG['TEA_6'] = '<em><strong>团队信息</strong>: 禁用后不能收到提示信息.</em>';
$LANG['TEA_7'] = '姓名';
$LANG['TEA_8'] = '状态';
$LANG['TEA_9'] = '启用';
$LANG['TEA_10'] = '禁用';
$LANG['TEA_11'] = '团队主管';
$LANG['TEA_12'] = '无';
$LANG['TEA_13'] = '选择';
$LANG['TEA_14'] = '分配信息';
$LANG['TEA_15'] = ' <strong>禁用</strong> 这个团队信息(<i>覆盖全局设置.</i>)';
$LANG['TEA_16'] = '<em><strong>团队成员</strong>: 添加成员&nbsp;</em>';
$LANG['TEA_17'] = '<em><strong>管理员备注</strong>: 内部注释可以被所有管理员看见.&nbsp;</em>';

#groups.inc.php 管理
$LANG['GROU_1'] = '用户组';
$LANG['GROU_2'] = '添加组';
$LANG['GROU_3'] = '组名';
$LANG['GROU_4'] = '部门';
$LANG['GROU_5'] = '创建时间';
$LANG['GROU_6'] = '你想 <b>启用</b> 选择的组?';
$LANG['GROU_7'] = '你想 <b>禁用</b> 选择的组?';
$LANG['GROU_8'] = '你想删除选择的组?';
$LANG['GROU_9'] = '删除后不能恢复,这有可能影响员工访问.';

#group.inc.php add
$LANG['GRO_1'] = '更新组';
$LANG['GRO_2'] ='添加组';
$LANG['GRO_3'] = '创建组';
$LANG['GRO_4'] = '<em><strong>分组信息</strong>: 禁用员工禁止访问.管理员无效.</em>';
$LANG['GRO_5'] = '用户组';
$LANG['GRO_6'] = '<em><strong>组权限</strong>:用于所有组成员&nbsp;</em>';
$LANG['GRO_7'] = '<b>创建</b>';
$LANG['GRO_8'] = '是';
$LANG['GRO_9'] = '否';
$LANG['GRO_10'] = '开启后才能访问';
$LANG['GRO_11'] = '<b>编辑</b>';
$LANG['GRO_12'] = '编辑';
$LANG['GRO_13'] = '<b>关闭</b>';
$LANG['GRO_14'] = '员工可以回复';
$LANG['GRO_15'] = '<b>分配</b>';
$LANG['GRO_16'] = '分配';
$LANG['GRO_17'] = '<b>移动</b>';
$LANG['GRO_18'] = '部门之间可以移动';
$LANG['GRO_19'] = '<b>删除</b>';
$LANG['GRO_20'] = '删除后不能恢复!';
$LANG['GRO_21'] = '可以禁止Email';
$LANG['GRO_22'] = '添加/删除接口';
$LANG['GRO_23'] = '首选项';
$LANG['GRO_24'] = '允许 添加/更新/禁用/删除 回复和附件';
$LANG['GRO_25'] = '管理FAQ';
$LANG['GRO_26'] = '允许 添加/更新/禁用/删除 知识库分类和FAQ';
$LANG['GRO_27'] = '部门访问权限</strong>: 检查所有部门是否允许';
$LANG['GRO_28'] = '全选';
$LANG['GRO_29'] = '取消';
$LANG['GRO_30'] = '管理员备注</strong>: 内部注释可以被所有管理员看见';
$LANG['RESET'] = '重置';
$LANG['CANCEL'] = '取消';

#departments.inc.php
$LANG['DEP_1'] = '部门';
$LANG['DEP_2'] = '添加';
$LANG['DEP_3'] = '名称';
$LANG['DEP_4'] = '类型';
$LANG['DEP_5'] = '用户';
$LANG['DEP_6'] = 'Email地址';
$LANG['DEP_7'] = '部门管理';
$LANG['DEP_8'] = '公开';
$LANG['DEP_9'] = '私有';
$LANG['DEP_10'] = '删除';
$LANG['DEP_11'] = '你确定将选择的部门<b>公开</b>?';
$LANG['DEP_12'] = '你确定将选择的部门<b>私有</b>?';
$LANG['DEP_13'] = '你确定删除选择的部门?';
$LANG['DEP_14'] = '删除后不能恢复';

#department.inc.php add
$LANG['SAVE_CHANGES'] = '保存';
$LANG['DISABLE'] = '禁用';
$LANG['EMAIL'] = 'Email';
$LANG['NAME'] = '名称';
$LANG['TYPE'] = '类型';
$LANG['DE_1'] ='更新';
$LANG['DE_2'] = '添加';
$LANG['DE_3'] = '创建日期';
$LANG['DE_4'] = '部门';
$LANG['DE_5'] = '部门信息';
$LANG['DE_6'] = '公开';
$LANG['DE_7'] = '私有';
$LANG['DE_8'] = '选择部门Email';
$LANG['DE_9'] = '模板';
$LANG['DE_10'] = '系统默认';
$LANG['DE_11'] = 'SLA';
$LANG['DE_12'] = '管理';
$LANG['DE_13'] = '选择部门管理 (可选)';
$LANG['DE_14'] = '组成员';
$LANG['DE_15'] = '扩展成员组和权限. <i>(通知消息)</i>';
$LANG['DE_16'] = '<em><strong>全局设置</strong>: 覆盖.</em>';
$LANG['DE_17'] = '新问题';
$LANG['DE_18'] = '自动回复';
$LANG['DE_19'] = '新消息';
$LANG['DE_20'] = '自动回复';
$LANG['DE_21'] = '自动回复Email';
$LANG['DE_22'] = '选择发送Email';
$LANG['DE_23'] = '部门Email';
$LANG['DE_24'] = '<em><strong>部门权限</strong>:检查所有允许的部门.</em>';
$LANG['DE_25'] = '部门管理者和成员,将得到任务';
$LANG['DE_26'] = '部门签名</strong>: 用于邮件发送(可选)';
$LANG['DE_27'] = '签名在回复可用';

#scp/dashboard.php
$LANG['DASH_1'] = 'Ticket活动';
$LANG['DASH_2'] = '选择开始时间';
$LANG['DASH_3'] = '报告时间表';
$LANG['DASH_4'] = '周期';
$LANG['DASH_5'] = '直到今天';
$LANG['DASH_6'] = '一周';
$LANG['DASH_7'] = '两周';
$LANG['DASH_8'] = '一个月';
$LANG['DASH_9'] = '四分之一';
$LANG['DASH_10'] = '刷新';
$LANG['DASH_11'] = '统计';
$LANG['DASH_12'] = '统计部门,帮助主题,员工';

#FAQS kb.php faq-categories.inc.php
$LANG['FAQ_1'] = '常见问答';
$LANG['FAQ_2'] = '所有分类';
$LANG['FAQ_3'] = '搜索';
$LANG['FAQ_4'] = '所有帮助主题';
$LANG['FAQ_5'] = '没有找到!';

#根目录 index.php
$LANG['HOME_1'] = '欢迎来到博达软件支持中心';
$LANG['HOME_2'] = '为了更好的为您服务,我们使用了一个问答系统。每一个问题被分配一个唯一的编号,您可以跟踪进度,我们提供完整的档案和历史参考,所以请提供一个有效的Email地址。';
$LANG['HOME_3'] = '新建问题';
$LANG['HOME_5'] = '检查状态';
$LANG['HOME_6'] = '我们提供过去和现在所有帮助问题解答.';
$LANG['HOME_8'] = '必须查看我们的';
$LANG['HOME_9'] = '常见问答(FAQs)';
$LANG['HOME_10'] = '创建问题之前';
$LANG['HOME_11'] = '请提供尽量详细的问题,使用前请先登录.';

#前台模版 include\client
$LANG['C_1'] = '我的问题';
$LANG['C_2'] = '退出';
$LANG['C_3'] = '游客请';
$LANG['C_4'] = '登录';
$LANG['C_5'] = '检测问题状态';
$LANG['C_6'] = '查看状态,为我们提供了登录信息';
$LANG['C_7'] = 'Email地址';
$LANG['C_8'] = '问题ID';
$LANG['C_9'] = '查看状态';
$LANG['C_10'] = "如果你是第一次使用我们的问题系统, 请<a href='open.php'>创建一个新的帐号</a>";
$LANG['C_11'] = '<a href="http://bodait.com" target="_blank" title="问题系统">博达软件</a> - 版权所有.</p>
        <a id="poweredBy" href="http://bodait.com" target="_blank">博达软件</a>';
$LANG['C_12'] = '创建';
$LANG['C_13'] = '请填写以下表单,创建一个新问题:';
$LANG['C_14'] = '昵称';
$LANG['C_15'] = 'Email地址';
$LANG['C_16'] = '电话';
$LANG['C_17'] = '分机';
$LANG['C_18'] = '帮助主题';
$LANG['C_19'] = '请选择';
$LANG['C_20'] = '一般问题';
$LANG['C_21'] = '标题';
$LANG['C_22'] = '内容';
$LANG['C_23'] = '请提供详细的问题,以获得我们更好地帮助.';
$LANG['C_24'] = '附件';
$LANG['C_25'] = '验证码';
$LANG['C_26'] = '区分大小写';
$LANG['C_27'] = '创建';
$LANG['C_28'] = '优先级';

###新添加部分###########################################################等待
# cannedresponses.inc.php  Canned Responses菜单
$LANG['CANN_1'] = '回复模板';
$LANG['CANN_2'] = '添加新回答';
$LANG['CANN_3'] = '标题';
$LANG['CANN_4'] = '状态';
$LANG['CANN_5'] = '部门';
$LANG['CANN_6'] = '最后更新';
$LANG['CANN_7'] = '你想<b>启用</b> 选择回复模板?';
$LANG['CANN_8'] = '你想<b>禁用</b> 选择回复模板?';
$LANG['CANN_9'] = '你想删除选择模板吗?<font color="red"><b>';
$LANG['CANN_10'] = '删除后不能恢复.';

# cannedresponses.inc.php ADD
$LANG['STATUS'] = '状态';
$LANG['TITLE'] = '标题';
$LANG['CANN_11'] = '更新回复';
$LANG['CANN_12'] = '添加新回复';
$LANG['CANN_13'] = '添加';
$LANG['CANN_14'] = '回复';
$LANG['CANN_15'] = '回复设置';
$LANG['CANN_16'] = '启用';
$LANG['CANN_17'] = '禁用';
$LANG['CANN_18'] = '部门';
$LANG['CANN_19'] = '所有部门';
$LANG['CANN_20'] = '简洁标题';
$LANG['CANN_21'] = '支持的变量';
$LANG['CANN_22'] = '附件';
$LANG['CANN_23'] = '可选';
$LANG['CANN_24'] = '你可以上传10个附件.';
$LANG['CANN_25'] = '<em><strong>内部注释</strong></em>';
$LANG['CANN_26'] = '能够使用Email过滤';

#categories.inc.php 
$LANG['FAQC_1'] = 'FAQ分类';
$LANG['FAQC_2'] = '添加分类';
$LANG['FAQC_3'] = 'FAQs';
$LANG['FAQC_4'] = '最近更新';
$LANG['FAQC_5'] = '公开';
$LANG['FAQC_6'] = '内部';
$LANG['FAQC_7'] = '你想对分类<b>公开</b>?';
$LANG['FAQC_8'] = '你想对分类<b>私有</b> (内部)?';
$LANG['FAQC_9'] = '你想删除选择的分类?';
$LANG['FAQC_10'] = '删除后不能恢复.';
$LANG['FAQC_11'] ='没有FAQ分类.';
#ADD
$LANG['FAQC_12'] ='更新分类 :';
$LANG['FAQC_13'] = '添加';
$LANG['FAQC_14'] = '添加';
$LANG['FAQC_15'] = 'FAQ分类';
$LANG['FAQC_16'] = '分类信息: 公开分类用于发布公开FAQ文章.';
$LANG['FAQC_17'] = '分类类型';
$LANG['FAQC_18'] = '<b>公开</b> (公有的)';
$LANG['FAQC_19'] = '私有 (内部的)';
$LANG['FAQC_20'] = '分类名称';
$LANG['FAQC_21'] = '短描述';
$LANG['FAQC_22'] = '<b>分类描述</b>:&nbsp;<span class="faded">分类摘要';
$LANG['FAQC_23'] = '内部注释';

#tickets.inc.php
$LANG['TIC_1'] = '搜索';
$LANG['TIC_2'] = '高级设置';
$LANG['TIC_3'] = '刷新';
$LANG['TIC_4'] = '编号';
$LANG['TIC_5'] = '日期';
$LANG['TIC_6'] = '主题';
$LANG['TIC_7'] = '发件人';
$LANG['TIC_8'] = '优先级';
$LANG['TIC_9'] = '分配人';
$LANG['TIC_10'] = '关闭人';
$LANG['TIC_11'] = '部门';
$LANG['TIC_22'] = '收件人';
$LANG['TIC_23'] = '过期';
$LANG['TIC_24'] = '关闭';
$LANG['TIC_25'] = '删除';
$LANG['TIC_26'] = '请确认';
$LANG['TIC_27'] = '你想<b>关闭</b>打开的问题?';
$LANG['TIC_28'] = '你想<b></b> 关闭问题?';
$LANG['TIC_29'] = '你确定选择的问题';
$LANG['TIC_30'] = '过期';
$LANG['TIC_31'] = '你确定删除问题';
$LANG['TIC_32'] = '删除后不能恢复,包括附件';
$LANG['TIC_33'] = '确认继续';
$LANG['TIC_34'] = '取消';
$LANG['TIC_35'] = '确定';
$LANG['TIC_36'] = '高级搜索';
$LANG['TIC_37'] = '关键字';
$LANG['TIC_38'] = '可选';
$LANG['TIC_39'] = '任意状态';
$LANG['TIC_40'] = '新问题';
$LANG['TIC_41'] = '过期';
$LANG['TIC_42'] = '关闭';
$LANG['TIC_43'] = '部门';
$LANG['TIC_44'] = '全部部门';
$LANG['TIC_45'] = '分配人';
$LANG['TIC_46'] = '任何人';
$LANG['TIC_47'] = '日期范围';

#ticket-open.inc.php Open New Ticket
$LANG['NEW_1'] = '打开新问题';
$LANG['NEW_2'] = '新问题';
$LANG['NEW_3'] = '用户信息';
$LANG['NEW_4'] = 'Email地址';
$LANG['NEW_5'] = '全名称';
$LANG['NEW_A'] = '发送信息给用户';
$LANG['NEW_6'] = '电话号码';
$LANG['NEW_7'] = '区号';
$LANG['NEW_8'] = '问题信息和选项';
$LANG['NEW_9'] = '问题来源';
$LANG['NEW_10'] = '选择';
$LANG['NEW_11'] = '电话';
$LANG['NEW_12'] = 'Email';
$LANG['NEW_13'] = '其他';
$LANG['NEW_14'] = '部门';
$LANG['NEW_15'] = '选择';
$LANG['NEW_16'] = '帮助主题';
$LANG['NEW_17'] = '选择';
$LANG['NEW_18'] = '优先级';
$LANG['NEW_19'] = '系统默认';
$LANG['NEW_20'] = 'SLA计划';
$LANG['NEW_21'] = '计划日期';
$LANG['NEW_22'] = '时间是根据你的时区';
$LANG['NEW_23'] = '分配';
$LANG['NEW_24'] = '选择员工或团队';
$LANG['NEW_25'] = '<em><strong>问题</strong>: 用户可以看见下面问题和相关回复.</em>';
$LANG['NEW_26'] = '<em><strong>主题</strong>: 摘要 </em>';
$LANG['NEW_27'] = '<em><strong>问题</strong>: 详情.</em>';
$LANG['NEW_28'] = '<em><strong>回复</strong>: 可选.</em>';
$LANG['NEW_29'] = '回复模板';
$LANG['NEW_30'] = '选择';
$LANG['NEW_31'] = '附加';
$LANG['NEW_32'] = '状态';
$LANG['NEW_33'] = '<b>关闭</b>&nbsp;<em></em>';
$LANG['NEW_34'] = '签名';
$LANG['NEW_35'] = '无';
$LANG['NEW_36'] = '我的签名';
$LANG['NEW_37'] = '部门签名 (如果设置)';
$LANG['NEW_38'] = '<em><strong>内部备注</strong>: 可选(推荐)';
$LANG['NEW_39'] = '打开';
$LANG['NEW_40'] = '附件';
#ticket-edit.inc.php edit
$LANG['NEW_41'] = '更新';
$LANG['NEW_42'] = '更新';
$LANG['NEW_43'] = 'Email必须有效';
$LANG['NEW_44'] = '信息';
$LANG['NEW_45'] = '预定时间';
$LANG['NEW_46'] = '网络';
$LANG['NEW_47'] = 'API';
$LANG['NEW_48'] = '优先级';
$LANG['NEW_49'] = '选择';
$LANG['NEW_50'] = '标题';
$LANG['NEW_51'] = '内部消息</strong>: 编辑原因(必填)';
$LANG['NEW_52'] = '保存';

#tickets.php?id=1 v  ticket-view.inc.php
$LANG['TV_1'] = '问题';
$LANG['TV_2'] = '更多';
$LANG['TV_3'] = '删除';
$LANG['TV_4'] = '关闭';
$LANG['TV_5'] = '重开';
$LANG['TV_6'] = '编辑';
$LANG['TV_7'] = '要求';
$LANG['TV_8'] = '打印';
$LANG['TV_9'] = '允许发布';
$LANG['TV_10'] = '过期';
$LANG['TV_11'] = '未回答';
$LANG['TV_12'] = '已回答';
$LANG['TV_13'] = '禁用Email';
$LANG['TV_14'] = '取消Email';
$LANG['TV_15'] = '优先级';
$LANG['TV_16'] = '部门';
$LANG['TV_17'] = '创建日期';
$LANG['TV_18'] = '电话';
$LANG['TV_19'] = '来源';
$LANG['TV_20'] = '分配';
$LANG['TV_21'] = '关闭';
$LANG['TV_22'] = 'SLA计划';
$LANG['TV_23'] = '过期时间';
$LANG['TV_24'] = '截止时间';
$LANG['TV_25'] = '最新消息';
$LANG['TV_26'] = '最后回复';
$LANG['TV_27'] = '路程';
$LANG['TV_28'] = '内部注释';
$LANG['TV_29'] = '发布回复';
$LANG['TV_30'] = '内部注意';
$LANG['TV_31'] = '转移';
$LANG['TV_32'] = '回复';
$LANG['TV_33'] = '回答';
$LANG['TV_34'] = '选择';
$LANG['TV_35'] = '附加';
$LANG['TV_36'] = '部门签名';
$LANG['TV_37'] = '重新恢复';
$LANG['TV_38'] = '关闭回复';
$LANG['TV_39'] = '回复';
$LANG['TV_40'] = '注意';
$LANG['TV_41'] = '笔记标题 - ';
$LANG['TV_42'] = '未选择';
$LANG['TV_43'] = '发布注释';
$LANG['TV_44'] = '选择部门';
$LANG['TV_45'] = '评论';
$LANG['TV_46'] = '原因';
$LANG['TV_47'] = '转让';
$LANG['TV_48'] = '分配人';
$LANG['TV_49']='选择员工或团队';
$LANG['TV_50'] = '转让原因';
$LANG['TV_51'] = '打印选项';
$LANG['TV_52'] = '打印简历';
$LANG['TV_53'] = '打印<b>内部</b> 注释/评论';
$LANG['TV_54'] = '纸张大小';
$LANG['TV_55'] = '选择打印大小';
$LANG['TV_56'] = '打印';
$LANG['TV_57'] = '更改状态原因 (内部消息).可选(推荐)';
$LANG['TV_58'] = '请确认';
$LANG['TV_59'] = '选择<b>定义</b>自动分配?';
$LANG['TV_60'] = '选择<b>回复</b>?';
$LANG['TV_61'] = '选择<b>未回复</b>?';
$LANG['TV_62'] = ' <font color="red"><b>过期</b></font>?';
$LANG['TV_63'] = '你想<b>禁止</b>';
$LANG['TV_64'] = '新问题将自动拒决';
$LANG['TV_65'] = '你想<b>移除</b>';
$LANG['TV_66'] = '列表?';
$LANG['TV_67'] = '你想 <b>解除</b>表单 <b>';
$LANG['TV_68'] = '确定删除';
$LANG['TV_69'] = '删除后不能恢复';
$LANG['TV_70'] = '确认继续';
$LANG['TV_71'] = '确定';

#attachment.inc.php
$LANG['AT_1'] = '附件设置';
$LANG['AT_2'] = '启用附件上传';
$LANG['AT_3'] = '允许附件';
$LANG['AT_5'] = '全局设置';
$LANG['AT_6'] = 'Email附件';
$LANG['AT_7'] = '接受邮件附件';
$LANG['AT_8'] = '在线附件';
$LANG['AT_9'] = '允许在线上传';
$LANG['AT_10'] = '仅限注册用户';
$LANG['AT_11'] = '用户必须登录后才能上传';
$LANG['AT_12'] = '员工上传文件';
$LANG['AT_13'] = '发送Email附件给用户';
$LANG['AT_14'] = '最大文件';
$LANG['AT_15'] = '字节数';
$LANG['AT_16'] = '附件文件夹';
$LANG['AT_17'] = '用户必须要文件夹写权限(例如apache)';
$LANG['AT_18'] = '允许的文件类型';
$LANG['AT_19'] = '文件扩展名用逗号隔开,例如';
$LANG['AT_20'] = '接受通配符';
$LANG['AT_21'] = '(不推荐)';
$LANG['AT_22'] = '保存';

#faq.inc.php
$LANG['FAI_1'] = '更新FAQ: ';
$LANG['FAI_2'] = '添加FAQ';
$LANG['FAI_3'] = '添加FAQ';
$LANG['FAI_4'] = 'FAQ';
$LANG['FAI_5'] = 'FAQ信息';
$LANG['FAI_6'] = '问题';
$LANG['FAI_7'] = '分类列表';
$LANG['FAI_8'] = 'FAQ分类属性';
$LANG['FAI_9'] = '选择分类';
$LANG['FAI_10'] = '类型';
$LANG['FAI_11'] = '发布问题到公开分类';
$LANG['FAI_12'] = '公开(发表)';
$LANG['FAI_13'] = '内部 (私有)';
$LANG['FAI_14'] = '回答';
$LANG['FAI_15'] = '<b>附件</b> (可选)';
$LANG['FAI_16'] = '选择上传文件';
$LANG['FAI_17'] = '<em><strong>帮助主题</strong>:检查帮助主题和常见问题.</em>';
$LANG['FAI_18'] = '内部注释';

#FAQ-CATEGORY.INC.PHP
$LANG['FAI_19'] = '常见问题';
$LANG['FAI_20'] = '最近更新';

#faq-view.inc.php
$LANG['FAI_21'] = '常见问答';
$LANG['FAI_22'] = '所有分类';
$LANG['FAI_23'] = '附件';
$LANG['FAI_24'] = '帮助主题';
$LANG['FAI_25'] = '选项';
$LANG['FAI_26'] = '操作';
$LANG['FAI_27'] = '取消发布';
$LANG['FAI_28'] = '发布';
$LANG['FAI_29'] = '编辑';
$LANG['FAI_30'] = '删除';

#TPL.INC.PHP
$LANG['FAI_31'] = '邮件模板消息';
$LANG['FAI_32'] = '消息模板';
$LANG['FAI_33'] = '选择设置组';
$LANG['FAI_34'] = '主题和内容不能为空';
$LANG['FAI_35'] = '支持的变量';
$LANG['FAI_36'] = '主题';
$LANG['FAI_37'] = '主题';
$LANG['FAI_38'] = '内容';
$LANG['FAI_39'] = '内容';

#Q
$LANG['QA_1'] = '常见问答';
$LANG['QA_2'] = '所有分类';
$LANG['QA_3'] = '附件';
$LANG['QA_4'] = '帮助主题';
$LANG['QA_5'] = '最后更新';
$LANG['QA_6'] = '感谢您联系我们.<br>
     ';
$LANG['QA_7'] = '您的邮件回复已发到您的邮箱:';
$LANG['QA_8'] = ' 请注意查收.';
$LANG['QA_9'] = '您可以通过你的Email地址和邮箱内提供的问题ID来查看问题状态';
$LANG['QA_10'] = '来自支持中心';
$LANG['QA_11'] = '我的问题';
$LANG['QA_12'] = '任意状态';
$LANG['QA_13'] = '打开';
$LANG['QA_14'] = '关闭';
$LANG['QA_15'] = '刷新';
$LANG['QA_16'] = '编号';
$LANG['QA_17'] = '创建日期';
$LANG['QA_18'] = '标题';
$LANG['QA_19'] = '部门';
$LANG['QA_20'] = '电话号码';
$LANG['QA_21'] = '问题编号:  ';
$LANG['QA_22'] = '状态';
$LANG['QA_23'] = '姓名';
$LANG['QA_24'] = 'Email';
$LANG['QA_25'] = '电话';
$LANG['QA_26'] = '进度';
$LANG['QA_27'] = '发布回复';
$LANG['QA_28'] = '消息';
$LANG['QA_29'] = '回复主题';
$LANG['QA_30'] = '<b></b>';
$LANG['QA_31'] = '为了更好帮助你,需要填写的具体详细.';

#################################提示语句###########################################
$LANG['INFO_1']='无效数据 - 检查错误后再次尝试';
$LANG['X_20']='检查状态';
$LANG['X_21']='检查状态';
$LANG['X_22']='显示问题';
$LANG['X_23']='我的问题(%d)';
$LANG['X_24']='新建问题';
$LANG['X_25']='支持中心首页';
$LANG['X_26']='知识库';
$LANG['X_27']='控制面板';
$LANG['X_28']='我的问题';
$LANG['X_29']='新建问题';
$LANG['X_30']='员工通讯录';
$LANG['X_31'] = '我的帐户';
$LANG['X_32'] = '常见问答';
$LANG['X_33'] = '分类';
$LANG['X_34'] = '回复模板';
$LANG['X_35'] = '设置';
$LANG['X_36'] = '管理';
$LANG['X_37'] = '员工';
$LANG['X_38'] = '系统日志';
$LANG['X_39'] = '首选项';
$LANG['X_40'] = '自动回复';
$LANG['X_41'] = '通知提示';
$LANG['X_42'] = '帮助主题';
$LANG['X_43'] = '过滤';
$LANG['X_44'] = 'SLA计划';
$LANG['X_45'] = 'API密钥';
$LANG['X_46'] = '禁用列表';
$LANG['X_47'] = '模板';
$LANG['X_48'] = '测试';
$LANG['X_49'] = '员工成员';
$LANG['X_50'] = '团队';
$LANG['X_51'] = '分组';
$LANG['X_52'] = '部门';
$LANG['X_53'] = '打开';
$LANG['X_54'] = '回答';
$LANG['X_55'] = '分配';
$LANG['X_56'] = '过期';
$LANG['X_57'] = '已关闭';
$LANG['X_58'] = '新建';
$LANG['59'] = '保存成功';
$LANG['60'] = '删除成功';
$LANG['X_61'] = '当前页';
$LANG['X_62'] = '暂无数据!';
$LANG['X_63'] = '显示';
$LANG['X_64'] = '页数';
$LANG['X_65'] = '添加API';
$LANG['X_66'] = '知识库设置';
$LANG['X_67'] = '系统设置';
$LANG['X_68'] = 'Ticket设置';
$LANG['X_69'] = 'Email设置';
$LANG['X_70'] = '用户名和密码不能为空';
$LANG['X_71'] = '用户名或密码错误';
$LANG['X_72'] = '拒绝访问';
$LANG['X_73'] = '下载';
$LANG['X_74'] = '重新分配';
$LANG['X_75'] = '分配';
$LANG['X_76'] = '验证错误,重试';
$LANG['X_77'] = 'Email和ID无效';
$LANG['X_78'] = '数据无效,检查后重试';
$LANG['X_79'] = '昵称必填';
$LANG['X_80'] = 'Email必填';
$LANG['X_81'] = '主题必填';
$LANG['X_82'] = '内容必填';
$LANG['X_83'] = '帮助主题必填';
$LANG['X_84'] = '格式错误';
$LANG['X_85'] = '登录超时';
$LANG['X_86'] = '部门';
$LANG['X_87'] = '没有选择任何数据';
$LANG['X_88'] = 'Ticket状态';
$LANG['X_89'] = '创建日期';
$LANG['X_90'] = '结束日期';
$LANG['X_91'] = '到期日期';
$LANG['X_92'] = '被分配人';
$LANG['X_93'] = '发送人';
$LANG['X_94'] = '通过';
$LANG['X_95'] = '备注';
$LANG['X_96'] = '回复';
$LANG['X_97'] = '重新分配';
$LANG['X_98'] = '分配';
$LANG['X_99'] = '转移';
$LANG['X_100'] = '发送备注';
$LANG['Y_2'] = '编辑Ticket';
$LANG['Y_3'] = '打开';
$LANG['Y_4'] = '已分配';
$LANG['Y_5'] = '过期';
$LANG['Y_6'] = '关闭';
$LANG['Y_7'] = '未解决';
$LANG['Y_8'] = '服务时间';
$LANG['Y_9'] = '回复时间';
$LANG['Y_10'] = '员工';
$LANG['Y_11'] = 'Ticket回复人:';
$LANG['Y_12'] = 'Ticket目前被分配给';
$LANG['Y_13'] = '填写信息不完整';
$LANG['Y_14'] = '必须选择';
$LANG['Y_15'] = '不能为空';
$LANG['Y_16'] = '更改错误后请重试!';
$LANG['Y_17'] = '填写内容太短';
$LANG['Y_18'] = '填写数据无效';
$LANG['Y_19'] = 'Ticket目前是';
$LANG['Y_20'] = '无标题';
$LANG['Y_21'] = '如果启用,自动发送回复给客户';
$LANG['Y_22'] = 'Ticket变量';
$LANG['Y_23'] = '
<div style="width:680px;">
    <h2>Ticket变量</h2>
   访问osTicket维基百科获得最新文档.
    <br/>
    <table width="100%" border="0" cellspacing=1 cellpadding=2>
        <tr><td width="55%" valign="top"><b>基本变量</b></td><td><b>其他变量</b></td></tr>
        <tr>
            <td width="55%" valign="top">
                <table width="100%" border="0" cellspacing=1 cellpadding=1>
                    <tr><td width="130">%{ticket.id}</td><td>Ticket ID (内部 ID)</td></tr>
                    <tr><td>%{ticket.number}</td><td>Ticket编号</td></tr>
                    <tr><td>%{ticket.email}</td><td>Email地址</td></tr>
                    <tr><td>%{ticket.name}</td><td>全名称</td></tr>
                    <tr><td>%{ticket.subject}</td><td>主题</td></tr>
                    <tr><td>%{ticket.phone}</td><td>电话号码 | 区号</td></tr>
                    <tr><td>%{ticket.status}</td><td>状态</td></tr>
                    <tr><td>%{ticket.priority}</td><td>优先级</td></tr>
                    <tr><td>%{ticket.assigned}</td><td>分配员工/部门</td></tr>
                    <tr><td>%{ticket.create_date}</td><td>创建日期</td></tr>
                    <tr><td>%{ticket.due_date}</td><td>到期日期</td></tr>
                    <tr><td>%{ticket.close_date}</td><td>结束日期</td></tr>
                    <tr><td>%{ticket.auth_token}</td><td>验证令牌,用于自动登录</td></tr>
                    <tr><td>%{ticket.client_link}</td><td>客户端连接</td></tr>
                    <tr><td>%{ticket.staff_link}</td><td>员工预览连接</td></tr>
                    <tr><td colspan="2" style="padding:5px 0 5px 0;"><em>扩展变量 (查看Wiki[维基百科])</em></td></tr>
                    <tr><td>%{ticket.<b>topic</b>}</td><td>帮助主题</td></tr>
                    <tr><td>%{ticket.<b>dept</b>}</td><td>部门</td></tr>
                    <tr><td>%{ticket.<b>staff</b>}</td><td>分配员工</td></tr>
                    <tr><td>%{ticket.<b>team</b>}</td><td>分配团队</td></tr>
                </table>
            </td>
            <td valign="top">
                <table width="100%" border="0" cellspacing=1 cellpadding=1>
                    <tr><td width="100">%{message}</td><td>接收信息</td></tr>
                    <tr><td>%{response}</td><td>发送信息</td></tr>
                    <tr><td>%{comments}</td><td>分配/转发 内容</td></tr>
                    <tr><td>%{note}</td><td>内部备注<em>(扩展)</em></td></tr>
                    <tr><td>%{assignee}</td><td>分配员工/团队</td></tr>
                    <tr><td>%{assigner}</td><td>人员分配</td></tr>
                    <tr><td>%{url}</td><td>URL</td></tr>
                </table>
            </td>
        </tr>
    </table>
</div>';
$LANG['Y_24'] = '锁定人:';
$LANG['Y_25'] = '创建成功!';
$LANG['Y_26'] = '文件类型不允许';
$LANG['Y_27'] = '文件上传出错';
$LANG['Y_28'] = '员工控制面板';
$LANG['Y_29'] = '管理员控制面板';
$LANG['Y_30'] = '博达软件客户支持中心';
$LANG['Y_31'] = '博达软件,支持中心,博达支持中心,客户服务';
$LANG['Y_32'] = '请输入验证码';
$LANG['Y_33'] = '验证码错误,请重试';
$LANG['Y_34'] = '';
$LANG['Y_35'] = '';
$LANG['Y_36'] = '';
$LANG['Y_37'] = '';
$LANG['Y_38'] = '';
$LANG['Y_39'] = '';
$LANG['Y_40'] = '';






?>
